Many of our customers have the the same questions and concerns regarding orders, the capturing and storage of personal information, shipping methods and shipping charges. Here is a list of the most common questions and answers provided for customers.
Your account details - including username and password - can be updated on the My Account page. Your address has been pre-filled using the registered business address listed on your liquor license provided during registration. To update this delivery address, you will need to give our support team a call.
You will receive an order confirmation email which serves as a tax invoice. If you need to resend the order confirmation email you can do this via the ‘My Account’ section. Please Contact Us and quote your order number if you are having issues sourcing your tax invoice.
Please refer to the table on our delivery information page Delivery & Returns
Firstly, apologies for any inconvenience. Please Contact us so we can find out where your missing cases are.
Eligible customers may request that their Australia Post delivery be left unattended by requesting to use the Australia Post Safe Drop service. To do so, please follow the instructions on your Shipping Notification email to create an Australia Post 'My Post' account and request delivery via Safe Drop.
By asking to leave your wine unattended, you accept all associated risks of doing so, including the risk of theft. It is your responsibility to ensure that your nominated location is safe and secure, not accessible to minors and not exposed to high temperatures. Australia Post may refuse to leave your wine if they don't think your nominated location is suitable for any reason, in which case a calling card will be left.
Express deliveries via StarTrack Premium may not be left unattended.
Orders cannot be changed once they have been shipped so we recommend taking the time to check the delivery address prior to placing your order.
Please Contact us for questions relating to changing your delivery address.
For standard deliveries, freight costs are included in our pricing, regardless of location in Australia. Additional charges may apply for Express deliveries via StarTrack Premium.
In the unlikely event that the wine received is faulty or defective, not as ordered or not of acceptable quality, please Contact us so that we can assist.